Customer Enablement Specialist

(m/f/d)

Your mission

As a Customer Enablement Specialist, your mission will be to manage Stratio clients and drive the successful adoption of our predictive maintenance solution into their day to day operations.

The role involves understanding client organizations in-depth, managing their projects at various stages, and ensuring they achieve maximum value from Stratio.

Strong planning capacity and prioritization are essential, balancing workload across accounts based on client complexity, business impact, and project stage to ensure focus stays on the most strategic work.

As Customer Enablement Specialist you will

Customer Ownership and Growth

Engage deeply with the client to understand contracts, key stakeholders, bid opportunities, fleet composition, and repair & maintenance processes.
Develop a thorough understanding of each client: their contract, organisation, stakeholder, operational environment, and business priorities - the foundation for all adoption and value delivery work.
Monitor account risks, opportunities, and renewal timelines, ensuring early preparation for execution of your renewals, and identification of opportunities for expansion.
Identify and address customer sentiment to maintain high satisfaction levels.
Drive and own end-to-end customer ROI documentation, including outcome presentations for management.

Customer Adoption Enablement & Support

Onboard and ramp up customers, provide training and promote account quality in setup and during contract.
Drive management meetings (roadmap, ROI, strategic alignment), document outcomes, and ensure follow-up actions are tracked and closed.
Lead structured condition monitoring sessions to identify savings, analyse vehicle failures/repair data, and coach the customers towards becoming progressively autonomous by understanding their daily workflows.
Analyse platform usage trends to improve success.
Manage all account and customer journey processes, ensuring a seamless and professional experience from onboarding to offboarding, maintaining compliance and customer satisfaction at every stage.
Monitor product usage to ensure alignment with customer needs, ensuring Stratio fits into operational routines and workflows.

This is what we believe is needed for this role

Background:

2+ years of experience in Customer Success Management;
Experience leading complex, long-term technology or SaaS implementations in operationally critical environments.

Skillset and mindset:

Ability to engage customers in insightful discussions and lead discovery sessions to uncover their needs and goals;
Great level of autonomy and ability to work under pressure, navigating the complexities of managing various customers in multiple stages of their lifecycle, and with different levels of satisfaction towards the service we are providing them;
Strong ability to build rapport with diverse stakeholders - from depot teams to senior management, C-suite and Public Transport Authorities;
Possess a startup mindset, demonstrating agility, resourcefulness, and innovation in a fast-paced environment;
Self-driven, proactive, and detail-oriented with strong organizational skills;
Highly coachable, with a demonstrated openness to constructive feedback and a commitment to continuous learning and improvement;
Availability to travel abroad (expect to travel every month);
Strong computer skills;
Fluency in English.

Bonus Points

Fluency in Portuguese;
Experience working in SaaS or software/IT Company;
Experience working within an industry similar to ours;
Automotive interest / background.

What we offer

Food Allowance of 10.20€ per working day;
Health Insurance to you and your children;
Fringe Benefits Policy (for Portugal located workers);
Flexible Work Hours - adjust your schedule to your needs;
22 vacation days, plus up to 3 extra time off days according to your tenure;
Quarterly Events to discuss Strategy;
Autonomy and Ownership Culture;
Continuous feedback culture;
Innovation Mindset;
Career Acceleration.

Location

This role can be performed remotely, onsite, or on a hybrid setup in Coimbra, Portugal.

Regardless of the arrangement, availability to attend in-person meetings at our Coimbra office is expected when required. A minimum average of once every two weeks should be expected.

However, during onboarding expect to work on-site an average of once a week to meet in person with the team and ramp up quickly into our operations.

#LI-Remote

What you can expect from the recruitment

Screening call with HR

1st Interview (1h)
HR and Hiring Manager
We want to get to know you better and navigate through your experience, skills and motivation.

Work Simulation Exercise (1h)
Hiring Manager and Job Role Stakeholders
Deep dive into your skills and assessment of your technical knowledge.

Cultural Fit Interview (1h)
Head of People and Founders
Validate the cultural fit between you and Stratio and make sure you’re the person we’re looking for to help us build a #zerodowntimefuture.

Hiring Proposal

References may be required at any stage of the recruitment process.

About Stratio

Stratio delivers condition monitoring and predictive maintenance technology that powers a zero downtime future for transportation.
More than 1.3B people travel each year in vehicles using Stratio’s technology. The distance covered every day is remarkable, equal to 50 full journeys around the planet. Behind the scenes, more than 250 thousand maintenance predictions are generated daily, turning potential failures into planned interventions and keeping services running smoothly.

We want inspiring individuals in our teams, where age, race, gender, sexual orientation, politics and religion do not matter, and seek to create a tolerant and open space for everyone. We thrive to provide an inclusive and trustworthy environment.

You can find our Culture Manifesto and more team information here.

Take the road with us!